Fujifilm Error 016-720 — What It Means & How to Fix It
By Ryan Green · Updated August 2026 · Independent guide · PrinterCare USA LLC (not affiliated with any printer manufacturer)
The 016-720 error on Fujifilm ApeosPort systems is frustrating because it halts your entire print workflow without explaining what went wrong inside the machine. This is a print processing error that occurs when the printer receives malformed job data, experiences a memory issue during rendering, or loses communication with the print controller mid-job.
The good news is that most 016-720 errors resolve with straightforward troubleshooting on your end. If you're stuck after trying these fixes, a $49 remote diagnostic session can pinpoint the exact cause without sending a technician onsite.
How to fix it — step by step
- Perform a complete power cycle of the printer. Turn off the ApeosPort using the main power switch on the right side of the machine and wait for all lights to extinguish completely. Leave the printer powered down for at least sixty seconds to allow the print processor to fully reset. Power the machine back on and wait for it to complete its startup sequence before attempting to print again.
- Clear the print queue on your Windows or Mac computer. On Windows 11, open Settings, navigate to Devices, then Printers and Scanners, find your ApeosPort, click it, and select Remove device. On macOS, go to System Settings, Printers and Scanners, select the ApeosPort, and click the minus button to remove it. Restart your computer after clearing the queue to ensure no residual print jobs remain in the system.
- Reinstall or re-add the printer to your computer. On Windows 11, go to Settings > Devices > Printers and Scanners and click Add device, then search for your ApeosPort model and install the latest driver from the manufacturer's support page. On macOS, open System Settings > Printers and Scanners, click the plus button, and select your ApeosPort from the network list. Use the native printer driver rather than any third-party software.
- Test with a simple print job from Notepad or TextEdit. Create a single page of plain text in Notepad on Windows or TextEdit on macOS and attempt to print it directly to the ApeosPort. This isolates whether the error is tied to complex documents or PDF processing. If the simple job prints successfully, the issue is likely related to how your original document is being processed.
- Export your document as a fresh PDF with default settings. If you are printing from Microsoft Word, Adobe Acrobat, or another application, export or save the file as a new PDF using the most basic export options available. Many 016-720 errors occur when PDFs contain embedded fonts, complex transparency layers, or non-standard color spaces. A clean, simply-formatted PDF often prints without triggering the error.
- Check for firmware updates on the ApeosPort's web interface. Open a web browser on your computer and enter the printer's IP address in the address bar. This opens the ApeosPort's embedded web server where you can check for available firmware updates under System Settings or Administration. Download and install any pending updates, which often include fixes for print processing issues like 016-720.
- Reset the printer's network settings and reconnect. Hold down the Reset button on the back panel of the ApeosPort for ten seconds until you see a confirmation message on the display. Wait for the machine to restart and then rejoin your network using the printer's control panel. Reconnect your computer to the printer through your network settings and attempt to print again.
- Schedule a $49 remote diagnostic if the error persists. If you have completed all the steps above and still see 016-720, a remote technician can access your ApeosPort's error logs, review the print processor state, and identify whether the problem is a hardware fault or a deeper configuration issue. Remote support takes approximately thirty minutes and often resolves issues that simple troubleshooting cannot.
Still stuck? A technician can fix it remotely today.
Independent remote support — you watch every step, and you pay the flat $49 only after your printer is working. $0 if we can't fix it.
Frequently asked questions
Does error 016-720 mean my Fujifilm printer is broken?
Not necessarily. While 016-720 indicates a processing error, it is often caused by corrupted print data, driver conflicts, or network timeouts rather than hardware failure. Most users resolve this error through the troubleshooting steps above without any parts replacement or repair.
Why does 016-720 happen only with certain documents or file types?
Some documents contain complex graphics, unusual fonts, or non-standard PDF structures that the ApeosPort's print processor struggles to render. Large files, scanned documents with poor compression, and PDFs created by older software are common culprits. Re-exporting your document in a simpler format almost always resolves type-specific 016-720 errors.
Can I continue using my printer while error 016-720 is happening?
No, the printer will remain in an error state and refuse to process new jobs until the error is cleared. Complete the power cycle step first, clear your print queue, and then attempt to print again. Continuing to send jobs while the error is active will only queue more jobs that fail once the error clears.
What should I do if error 016-720 returns repeatedly after I fix it?
Recurring 016-720 errors suggest either a specific document type or setting that triggers the problem, or a deeper issue with the printer's memory or processor. Save all documents as PDFs with minimal formatting, update your printer driver to the latest version, and contact a technician if the error returns within a week. Remote diagnostic support for $49 can identify patterns that point to the root cause.