Privacy Policy

Effective date: July 15, 2026. Short version: we collect the minimum needed to call you back and fix your printer — and we never sell it.

What we collect

• Callback form data: your name, phone number, printer brand, and problem description — provided by you, used to contact you and prepare the fix.
• Service records: notes about your issue and its resolution, kept so repeat problems and warranty re-fixes are handled correctly.
• Basic site analytics: anonymous page-view statistics to understand which fix guides help people most.

What we do with it

We use your information to deliver the service you requested: calling you back, running the support session, processing payment after a successful fix, and honoring the 7-day re-fix guarantee and Care Plan membership.

What we never do

• We never sell or rent your personal information to anyone.
• We never cold-call. We only call numbers submitted through our own forms.
• We never store your card details — payment is processed by a PCI-compliant payment processor via secure link.
• We never install software on your computer beyond the one-time remote session tool, which you approve and which stops working when the session ends.

Where data lives

Form submissions are stored in a secured database with access restricted to our support team. Data is retained while relevant to your service history; you may request deletion at any time (below).

Your rights

Email [email protected] to request a copy of your data or its deletion. California residents: we honor access and deletion requests consistent with the CCPA, and we do not sell personal information as defined by that law.

Cookies

The site uses only essential cookies and anonymous analytics. No advertising trackers.