Refund Policy
Effective date: July 15, 2026. The policy is simple because the pricing is simple.
Single fixes ($49)
- We can't fix it → you don't pay. No charge is ever taken before a verified fix, so there is usually nothing to refund.
- Same problem returns within 7 days → free re-fix. Contact us and the same technician re-resolves it at no charge.
- Re-fix doesn't hold either → full refund. If we can't make the fix stick within the 7-day window, we refund the $49 in full to your original payment method within 5 business days.
Printer Care Plan ($99/year)
- Within 14 days of purchase: full refund, no questions, provided no more than one support session has been used.
- After 14 days: the plan is non-refundable for the current year, but you can cancel renewal anytime so it never bills again.
How to request a refund
Email support@printercareusa.com with the name and phone number you used for the service. Refunds are acknowledged within 24 hours and processed within 5 business days.
The spirit of this policy
We only want to be paid for printers that actually print. If you ever feel a charge wasn't fair, tell us — we'd rather refund a fix than lose your trust.
Refund questions we get asked
Do I pay anything before the fix?
No. For single $49 repairs we never take payment up front. You are only asked to pay once the technician has resolved your issue and you have confirmed the printer is working. Because of this, most customers never need a refund at all — if we cannot fix the problem, no charge is created in the first place.
What counts as the “same problem” for a free re-fix?
If the exact issue we resolved returns within 7 days — the same error code, the same offline state, the same connection drop — that qualifies for a free re-fix. A brand-new, unrelated problem on the same printer is treated as a separate job, but we will always tell you clearly which category your situation falls into before any work begins.
How will my refund be returned?
Refunds always go back to the original payment method you used, whether that was a card or another supported option. We do not issue store credit or partial vouchers in place of a refund. Once a refund is approved you will receive an email confirmation, and the amount typically appears on your statement within 5 business days depending on your bank.
Can I cancel my Printer Care Plan?
Yes, at any time. Cancelling stops the plan from renewing so it never bills you again. If you cancel within 14 days of your original purchase and have used no more than one support session, you also receive a full refund for that year. After 14 days the current year is non-refundable, but cancellation still prevents any future charge.
What if I think a charge was a mistake?
Contact us before disputing anything with your bank. Email support@printercareusa.com with the name and phone number tied to the service and we will review it within 24 hours. In almost every case we can resolve a billing concern faster and more fully than a card dispute, and we would always rather refund a charge than lose your trust.