The Printer Care Plan.

One upfront payment. Unlimited remote fixes for the whole term. No auto-renewal, ever.

A Care Plan means you stop paying per problem. Instead of $49 each time something breaks, you pay once and every covered printer is looked after for the length of the plan. The longer the term, the more printers are covered and the lower your cost per year.

The four plans

Prices shown are the plan price. A secure processing fee is added at checkout and is shown in full before you pay. Bank transfer (ACH) is available on the 2-year plan and longer — ask when you call.

What every plan includes

• Unlimited remote fixes on your covered printers — offline errors, paper jams, error codes, WiFi drops, driver breaks, setup, scanning.
• Any brand — HP, Canon, Epson, Brother and more.
• No per-fix charge for the whole term. You never pay $49 again on a covered printer.
• You watch every step of the remote session, and you can end it at any time.

What "priority" means

On the 3-year and 5-year plans, your call goes to the front of the callback queue ahead of standard requests. The 1-year and 2-year plans use our standard response times. Our published callback time for everyone is within 30 minutes during opening hours.

The honest math

A single in-store repair visit in the US typically runs $80–150, plus the drive and days without your printer. One remote fix with us is $49. If you expect more than two problems over the next couple of years, a plan costs less than paying per fix — and if you only ever have one problem, the $49 one-time fix is genuinely the better deal. We would rather tell you that than sell you a plan you do not need.

Plan rules, in plain English

• One payment, no auto-renewal. Every plan is a single upfront charge for the full term. Nothing is stored for future billing and no renewal is ever taken automatically. When your term ends we contact you, and continuing is entirely your choice.
• Coverage starts when payment is confirmed. If you pay by bank transfer, coverage starts once the transfer clears, usually within a few business days.
• 14-day money-back guarantee. Changed your mind within 14 days? Email us and we refund the plan in full.
• Remote support only. If the fault turns out to be hardware, we tell you exactly which part is at fault, at no charge, so you can decide between repair and replacement. We cannot fix physical damage remotely.
• Covered printers are the ones at your address. On the 5-year plan that includes printers you buy later.

Not sure which plan fits? Call (646) 698-4229 and a real technician will talk it through with you — including telling you if you are better off with the one-time $49 fix.