Get in touch.
Fastest route: the callback form. We call you within 30 minutes during support hours — 9 AM to 9 PM EST, 7 days a week.
Other ways to reach us
Email: support@printercareusa.com — answered within a few hours, every day. Prefer the phone? Call or text (646) 698-4229.
Existing customers: reply to any email from us and it lands directly with your technician.
A note on safety
We will only ever call you back at the number you submit here. We never cold-call, and we never contact people who haven't requested help. If someone calls you out of the blue claiming to be "printer support," hang up — that's a scam, and it isn't us.
Request remote printer support
Contact PrinterCareUSA for help with a printer that is offline, not printing, producing blank pages, showing an error code, failing to connect to Wi-Fi, or having a driver or paper-jam problem. Support is provided remotely, so we don’t operate a walk-in repair location. Our registered business mailing address is: PrinterCare USA LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA.
Call +1-646-698-4229 or submit the contact form. The published callback time is within 30 minutes. When requesting a callback, enter a phone number where you can be reached and briefly describe the problem.
Information to have ready
- The printer brand and model number.
- The exact error message or code, if one appears.
- Whether the printer uses Wi-Fi, Ethernet, or a USB connection.
- The type of computer or mobile device used for printing.
- What changed immediately before the problem started.
- Any troubleshooting steps already attempted.
Keep the printer switched on and stay near the printer and computer during the callback. These details make it easier to assess whether the problem can be handled through remote troubleshooting.
Protect your information
Do not include passwords, payment-card details, one-time security codes, or other sensitive information in the contact form. Only provide the contact and printer details needed to understand the support request. If a remote connection is appropriate, use the connection instructions provided during your conversation with PrinterCareUSA.
Review the flat $49 pricing before proceeding. Payment is due after the printer problem is fixed.