Terms of Service
Effective date: July 15, 2026. Plain-English terms — because terms you can't understand protect nobody.
1. Who we are
PrinterCareUSA ("we," "us") provides independent remote technical support for consumer printers to customers in the United States. We are not affiliated with, endorsed by, or acting on behalf of any printer manufacturer.
2. The service
After you request a callback, a technician contacts you, diagnoses the issue by phone, and — with your explicit consent — starts a remote screen session to perform the fix. You may observe the entire session and may terminate it at any time. Remote sessions are limited to resolving the issue you requested help with.
3. Pricing and payment
Single fixes are charged at the flat rate published on our pricing page, payable only after the fix is verified by a successful test print or equivalent confirmation. If we cannot fix your issue, no charge applies. Payment is collected by secure card payment link. We never request payment by gift card, wire transfer, cryptocurrency, or cash apps, and we never request your banking passwords.
4. The Printer Care Plan
The annual plan covers unlimited remote software-level support for printers at one household address, as described on the Care Plan page. It excludes physical hardware repair and parts. The plan renews annually; you may cancel renewal any time by emailing [email protected]. Refunds for the plan are governed by our Refund Policy.
5. What we can't do
Remote support cannot repair physical hardware failures. Where we diagnose a hardware fault, we will inform you and end the session at no charge. We do not provide support for business fleets, print servers, or commercial production equipment under these consumer terms.
6. Your responsibilities
You confirm you own or are authorized to use the computer and printer we work on, and that you have backed up any data you consider critical before a session. You agree to remain present during remote sessions.
7. Liability
Our total liability for any claim arising from the service is limited to the amount you paid for that service. We are not liable for indirect or consequential damages, or for faults that existed prior to our session. Nothing in these terms limits liability that cannot be limited under applicable law, including your rights under US state consumer protection laws.
8. Disputes
Contact us first — genuinely, we resolve almost everything directly at [email protected]. These terms are governed by the laws applicable in your state of residence for consumer transactions.
9. Changes
We may update these terms; the effective date above always reflects the current version. Continued use of the service after changes constitutes acceptance.