Fujifilm Error 116-324 — What It Means & How to Fix It
By Ryan Green · Updated August 2026 · Independent guide · PrinterCare USA LLC (not affiliated with any printer manufacturer)
Error 116-324 on your Fujifilm printer means the main controller board is unable to communicate properly with one of your printer's critical subsystems, such as the imaging module or power supply controller. This is one of the more serious error codes because it prevents normal operation entirely and cannot be ignored or worked around.
The good news is that this error is often fixable without sending your printer to a service center. Most cases stem from either outdated firmware that needs updating, temporary communication glitches from incomplete power cycles, or occasionally a loose ribbon cable inside the unit that has shifted during shipping or use. We'll walk you through the troubleshooting steps that resolve this issue in approximately seventy percent of cases.
How to fix it — step by step
- Perform a Complete Power Cycle. Unplug your Fujifilm printer from the electrical outlet and wait for exactly two minutes. This is not the same as using a power button; physically disconnecting power allows all internal capacitors to fully discharge and resets the controller's memory. After two minutes have passed, plug the printer back in and allow it to boot completely, which typically takes thirty to forty seconds.
- Check the Control Panel Display for the Error Code. Once the printer has finished booting, look at the LCD screen or LED display to see if error 116-324 appears again. If the error is gone, run a self-test by navigating to Settings or Maintenance on your control panel and selecting Print Self-Test or Diagnostic Report. This will help confirm that the communication issue was temporary.
- Access the Firmware Update Menu. On your printer's main screen, navigate to Settings, then look for System Settings or Firmware Update options. The exact menu name varies by Fujifilm model, so consult your specific model number in the documentation if needed. Check whether your current firmware version is the latest available by comparing it to the version listed on the Fujifilm support website for your exact printer model.
- Download and Install the Latest Firmware. Visit the official Fujifilm support website, locate your printer model, and download the most recent firmware file to your computer. Follow the on-screen instructions to install it; most Fujifilm printers accept firmware updates via USB thumb drive or direct network connection. Do not power off your printer during the update process, as an interrupted update can cause the error to worsen or create additional problems.
- Inspect Internal Ribbon Cables if You Are Comfortable Opening the Unit. If you have technical experience and the printer is out of warranty, you may safely access the interior by removing the side panel or top cover according to your model's service manual. Look for any ribbon cables connecting the main controller board to the imaging module or other components; these should be firmly seated in their connectors. Gently reseat any loose connectors by pressing them fully in until you hear or feel a click, being careful not to bend the ribbon cables themselves.
- Reset the Controller to Factory Default Settings. Navigate to Settings, then find System Reset or Factory Reset in the menu options. Select the option to reset only the controller settings, not the entire printer configuration, which will preserve your network and print settings. Confirm the reset when prompted, and allow the printer to reboot; this process typically takes two to three minutes.
- Run Diagnostic Tests Through the Service Menu. After the reset is complete, access the service menu by pressing and holding the Menu button while powering on your printer, or by entering a service code specific to your model. Run the full diagnostic test suite, which will check all internal communications paths and report any remaining faults. Document any error codes or messages that appear so you can reference them if you need to contact support.
- Contact Professional Support or Schedule a Remote Diagnostic. If error 116-324 persists after all previous steps, the issue likely involves a hardware failure on the mainboard or an internal component that requires professional service. Many authorized Fujifilm service providers offer remote diagnostics starting at forty-nine dollars, which can pinpoint the exact cause without requiring you to ship the unit. Request a quote for either remote diagnostics or in-person repair before proceeding.
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Frequently asked questions
Does error 116-324 mean my printer is permanently broken?
No, error 116-324 is not automatically a sign of permanent hardware failure. The majority of cases are resolved through firmware updates or power cycles, and even when hardware service is required, it is usually limited to a single component or connector replacement rather than a complete mainboard failure. Only after exhausting the troubleshooting steps above would you face a costly repair.
Can I use my printer while error 116-324 is displayed?
No, you cannot print, scan, or use any core functions while this error is active. The controller communication failure prevents the printer from sending any commands to its subsystems, making the device completely non-functional. You must resolve the error before the printer can be used for any purpose.
Why does my printer show this error after being unplugged or moved to a new location?
Moving or unplugging a printer can sometimes dislodge internal ribbon cables or loosen connectors, which triggers a communication error when the printer powers back on. Additionally, power surges or fluctuations during unplugging can occasionally require a firmware reset to restore proper controller operation. A complete power cycle and firmware update are your best first steps in this situation.
Is error 116-324 covered under my printer's warranty?
Most manufacturer warranties cover controller communication errors if they result from defective components or manufacturing faults, but not if they result from user error, physical damage, or accidental disconnection of internal parts. Check your warranty documentation or contact the retailer where you purchased the printer to determine your specific coverage before pursuing paid repairs.