Xerox Printer WiFi Setup — Connect in 5 Minutes
By Ryan Green · Updated July 2026 · Independent guide · PrinterCare USA LLC (not affiliated with any printer manufacturer)
Switching to a new router shouldn't mean your Xerox printer stops working—but the printer often holds onto old network credentials, causing connection failures. This guide walks you through reconnecting your Xerox to your new WiFi network safely, without losing your printer settings or requiring a technician visit.
We've broken this down from simplest to most involved, so you'll find the solution that works for your situation. Most users succeed at step 2 or 3.
How to fix it — step by step
- Power cycle the printer and router. Unplug your Xerox printer from power for 30 seconds, then plug it back in. While the printer restarts, also unplug your new router for 30 seconds and restart it. This clears temporary connection caches on both devices and is the fastest fix for about 40% of reconnection issues.
- Access the printer's network settings menu. On the printer's touchscreen, tap Settings (or Home), then locate Network or Connectivity settings. You're looking for WiFi or Wireless Network options—the exact menu name varies by model, but it's typically in Network Settings. Write down your new network name (SSID) and password before proceeding.
- Forget the old network. In the WiFi settings menu, find the option to view Saved Networks or Remembered Networks. Select your old network name and choose Forget or Remove. This prevents the printer from auto-connecting to a network that no longer exists, which causes most connection timeouts.
- Run the printer's WiFi setup wizard. Return to Network Settings and select Setup WiFi or Connect to Network. The printer will scan for available networks. Select your new network name from the list, enter the password exactly as written (case-sensitive), and confirm. Most Xerox models display a confirmation message or IP address once connected.
- Verify the connection from the printer display. After connecting, the printer should display your new IP address on the home screen or in the network status menu. If you see an IP address starting with 192 or 10, the printer is connected. If you see 'Connecting,' 'Failed,' or no IP address, proceed to step 6.
- Check Windows or Mac network discovery settings. On Windows 11, open Settings > Network & Internet > WiFi and confirm your computer is on the same network as the printer. On macOS, go to System Settings > WiFi and verify the same network is selected. Your computer and printer must be on the same network band (2.4GHz or 5GHz) to communicate.
- Reset the printer's network settings. If the printer still won't connect, go to Settings > System or Administration menu, find Network Reset or Restore Network Settings, and confirm. This clears all old network data and returns the printer to factory network state—you'll need to reconnect step-by-step again, but this resolves persistent credential conflicts.
- Update the printer firmware if available. Access Settings > About or System Information and note your current firmware version. Visit the Xerox support website (search 'Xerox [your model] drivers'), download any available firmware updates, and follow the USB or WiFi update process. Newer firmware often fixes WiFi handshake bugs that prevent reconnection to modern routers.
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Independent remote support — you watch every step, and you pay the flat $49 only after your printer is working. $0 if we can't fix it.
Frequently asked questions
Why does my Xerox printer keep disconnecting from the new WiFi network?
The printer usually holds conflicting credentials or IP address settings from your old network. The old network's cached settings interfere with the new connection. Forgetting the old network (step 3) and running a full setup wizard resolves this in most cases. If disconnects continue, your router may need the 5GHz band disabled—most older Xerox models work only on 2.4GHz WiFi.
My printer shows the WiFi password is wrong, but I know it's correct. What do I do?
Xerox keyboards on older models are easy to mistype on—try entering the password again very slowly, confirming each letter on screen. Also verify that Caps Lock is off on your keyboard entry. If you're still stuck, most Xerox models support a WPS (WiFi Protected Setup) button on the router instead of typing the password—press your router's WPS button, then select WPS on the printer, and they'll connect automatically.
Can I use my 5GHz WiFi network, or does the printer need 2.4GHz?
Most current Xerox models support both 2.4GHz and 5GHz, but older models (2016 and earlier) only work on 2.4GHz. Check your printer's specs or try connecting on 2.4GHz first—if that works but 5GHz doesn't, your model is 2.4GHz only. Modern routers often broadcast both automatically, so this is rarely a problem with new hardware.
I've tried everything and the printer still won't connect. What are my options?
If you've completed steps 1–7 and the printer still fails, the WiFi module may have a hardware issue. Try USB-connected printing temporarily to confirm the printer otherwise works, then contact Xerox support or a certified technician. Many shops offer remote WiFi troubleshooting for $49–$99, which is faster and cheaper than a service call if the issue is a configuration conflict specific to your router model.