Xerox Error 024-747 — What It Means & How to Fix It
By Ryan Green · Updated August 2026 · Independent guide · PrinterCare USA LLC (not affiliated with any printer manufacturer)
The Xerox error 024-747 is one of the most frustrating print errors because your document looks fine on screen, but the printer rejects it at the last moment. This error specifically means that your software is asking the printer to do something it cannot do—whether that is combining incompatible finishing options, requesting a paper size that does not exist in your tray configuration, or mixing settings like duplex printing with a feature your machine does not support.
Most users fix this within ten minutes by adjusting one or two settings in their print dialog.
How to fix it — step by step
- Check Your Document Print Settings in Your Application. Open the file you are trying to print in your application, then click File and select Print or Print Setup. Look at the paper size setting and make sure it matches a tray that actually exists in your printer—common mistakes include requesting legal size when only letter is loaded, or requesting tabloid when your machine only supports up to eleven by seventeen inches. Also verify that the number of copies, collation setting, and color mode are all reasonable values.
- Reset Print Preferences to Factory Defaults. On Windows, open Settings, go to Devices, then Printers and Scanners, find your Xerox printer, click it, and select Printer Properties. Look for a button labeled Reset to Defaults or Restore Factory Settings and click it, then apply the changes. On macOS, open System Settings, navigate to Printers and Scanners, select your Xerox printer, and click Options and Supplies, then Reset Printing System or similar option if available.
- Verify Your Print Driver Version. Visit the Xerox support website and search for your exact printer model number, which you can find on the front panel or inside the access cover. Download the latest print driver for your operating system—Windows 11 or macOS as applicable—and note the version number. Compare this to your currently installed version by right-clicking your printer in Devices and selecting Printer Properties, then looking for a Details or Driver tab.
- Uninstall and Reinstall Your Print Driver. On Windows, open Control Panel, select Programs and Features, find your Xerox printer driver in the list, click it, and select Uninstall. Restart your computer completely. Download the latest driver from Xerox, run the installer, and follow the on-screen prompts to completion, then restart again. On macOS, delete the printer from System Settings by selecting it and clicking the minus button, restart, then re-add the printer and install the latest driver.
- Check Tray Configuration and Paper Settings Match Reality. Walk to your printer and physically verify which paper sizes are actually loaded in each tray and write them down. Then open your printer's web interface by entering your printer's IP address in a web browser, log in with administrator credentials if prompted, and navigate to the Configuration or Setup section. Verify that the paper size settings listed for each tray match what you actually have loaded, and update them if they are incorrect.
- Adjust Your Print Job to Match Printer Capabilities. Return to your print dialog and deliberately choose settings that you know match your printer's actual configuration. If your printer only has a duplex unit on the main tray, do not request duplex from a bypass tray. If you want to print on legal size paper, verify that legal is actually loaded in one of your trays before requesting it. Test with a single copy, no collation, and the same finish options as your last successful print job.
- Clear the Print Queue If the Error Persists. On Windows, open Settings, go to Devices, select Printers and Scanners, click your Xerox printer, and select Open Queue. Right-click any stuck jobs and select Cancel. If the queue does not respond, open Command Prompt as administrator, type net stop spooler and press Enter, wait ten seconds, then type net start spooler and press Enter. On macOS, open System Preferences, go to Printers and Scanners, select your printer, click the Open Queue button, and remove any jobs listed.
- Contact Remote Support If Error Persists After All Steps. If you have completed all the above steps and the error still appears, the printer itself may have a firmware issue or a hardware conflict. Many printer support services offer remote troubleshooting for forty-nine dollars where a technician connects to your computer, reviews your printer configuration, and either resolves the issue or identifies if hardware service is necessary. This is far faster than troubleshooting by trial and error.
Still stuck? A technician can fix it remotely today.
Independent remote support — you watch every step, and you pay the flat $49 only after your printer is working. $0 if we can't fix it.
Frequently asked questions
Does error 024-747 mean my printer is broken?
No, this error almost never indicates hardware failure. It means your print job settings conflict with your printer's configuration or capabilities. The printer is actually protecting itself by refusing to attempt a print job it cannot complete successfully. Once you align your print settings with what your printer can physically do, the error disappears.
Why does this error happen after a Windows or macOS update?
Operating system updates sometimes reset printer driver settings to defaults or load a generic driver that does not fully understand your printer's specific capabilities. This causes the software to request print features that your particular printer model does not support. Reinstalling the latest manufacturer-specific driver almost always solves this problem.
Can I still print if I get this error, or is my print job completely lost?
Your document is not lost, but the printer will reject this particular print job. You can try again immediately after adjusting your print settings. If you cancel the job, you can reopen your document and print it again with corrected settings. No data on your computer or printer is damaged by this error.
What is the most common cause of error 024-747?
The single most common cause is requesting duplex printing from a tray that does not have duplex capability enabled, or requesting a paper size that is not actually loaded in any tray. The second most common cause is an outdated or partially installed print driver that does not correctly communicate your printer's capabilities to your operating system.