Samsung Error Paper Jam 2 — What It Means & How to Fix It
By Ryan Green · Updated August 2026 · Independent guide · PrinterCare USA LLC (not affiliated with any printer manufacturer)
Paper Jam 2 errors are frustrating because they typically indicate paper is caught in the hardest-to-reach area of your Samsung printer—the exit assembly where sheets move from the printing chamber toward the output tray. Unlike Jam 1 errors at the input, Jam 2 requires careful disassembly and inspection of rollers and sensors that many users haven't accessed before.
The good news is that most Jam 2 errors clear completely once you remove the stuck paper and any fragments lodged in the exit rollers. However, if you've already tried the basic steps or the error returns immediately after clearing, you may have a failed exit sensor or worn rollers that need professional service or replacement parts.
How to fix it — step by step
- Power down and cool the printer completely. Turn off your Samsung printer using the power button and unplug it from the electrical outlet. Wait at least two minutes for the printer to cool down, as the exit area may still be warm from recent printing. This prevents burns and allows you to handle internal components safely.
- Open the top cover and rear access panels. Locate and open the top cover of your printer by lifting or sliding the release latches on the sides. Next, open the rear access panel where paper typically exits. On most Samsung models, this panel swings down or pulls out to reveal the exit roller assembly.
- Inspect the exit roller area with a flashlight. Use a flashlight to look directly into the exit assembly. Look for any visible paper scraps, torn pieces, or debris wrapped around the black rubber exit rollers. Pay close attention to the spaces between the rollers and the edges where paper naturally folds and catches.
- Remove all visible paper and debris carefully. Gently pull out any full pieces of paper you can see. For smaller fragments or debris stuck to rollers, use a slightly damp cotton swab or soft cloth to wipe the roller surfaces in a rolling motion. Never use sharp tools or excessive force, as you can damage the rollers or scratches the sensors.
- Manually rotate the exit roller to dislodge stuck pieces. With the cover still open, locate the exit roller shaft and gently rotate it by hand in the direction paper normally moves through the printer. Rotating it slowly back and forth will help shake loose any paper fragments or debris that is partially embedded. You should feel some resistance, which is normal.
- Clean the exit sensor window with a dry cloth. Look for a small transparent plastic window or lens near the exit rollers—this is the paper jam sensor. Gently wipe it with a dry, lint-free cloth to remove any dust or paper fragments that may be blocking the sensor's view. A blocked sensor will continuously report jam errors even after you have cleared the paper.
- Close all panels and run a test print. Carefully close the rear access panel and top cover until you hear them click into place. Plug the printer back in and power it on. Press the power button to cycle through startup, then attempt to print a test page from your computer to confirm the error has cleared.
- Clear the error code if it persists on screen. If the Paper Jam 2 error message still appears on the printer display after clearing the paper, hold down the stop or cancel button for five seconds to reset the error. If the error returns immediately when you attempt to print, the exit sensor likely needs replacement or the rollers may be worn and require professional service.
Still stuck? A technician can fix it remotely today.
Independent remote support — you watch every step, and you pay the flat $49 only after your printer is working. $0 if we can't fix it.
Frequently asked questions
Why does my Samsung printer keep saying Paper Jam 2 even after I cleared the paper?
The most common reason is that the exit sensor is dirty, blocked by debris, or has failed. The sensor tells your printer when paper has successfully exited, and if it cannot see clearly, it will report a jam even when no paper is present. Clean the sensor window thoroughly with a dry cloth, and if the error persists, the sensor likely needs replacement through a service call.
Is it safe to reach into the exit area to remove jammed paper myself?
Yes, as long as you have powered off and unplugged the printer and waited for it to cool. The exit area does not have sharp blades like some other printer zones, but be gentle when removing paper to avoid tearing it into smaller pieces that are harder to find. If you are uncomfortable opening your printer, professional service removes the jam safely for around $49 to $89.
What if the exit roller looks damaged or has grooves worn into it?
Worn or damaged rollers will not grip paper properly, causing jams to repeat and also affecting print quality. If you see visible damage, cracking, or hardened rubber on the exit roller, it needs replacement. This is a parts and labor repair that typically costs $120 to $180 and requires technician-level disassembly.
Should I use special tools or only my hands to clear the jam?
Use only your hands, soft cloths, and cotton swabs for cleaning. Avoid metal tools, scrapers, or tweezers, as they can scratch the rollers and damage the exit sensor permanently. If you cannot reach a piece of paper safely with your fingers, it is better to call for professional help than to risk internal damage.