Secure payment
Pay for a completed repair, or start a Printer Care Plan. All payments are processed by Stripe — your statement will show PRINTERCAREUSA.
One-time repair
Your technician fixed your printer and asked you to complete payment? This is the one.
One-Time Remote Fix
- Pay only after your printer is fixed
- If we can't fix it, the fee is $0
- Free re-fix if the same problem returns in 7 days
Printer Care Plans
Never pay per problem again. Unlimited remote fixes for the length of your plan — one upfront payment, no auto-renewal.
1-Year Care
- Unlimited remote fixes
- Covers 1 printer
- 12 months of coverage
2-Year Care
- Unlimited remote fixes
- Covers up to 2 printers
- 24 months of coverage
3-Year Priority Care
- Unlimited remote fixes
- Covers up to 3 printers
- Priority response
- 36 months of coverage
5-Year Total Peace of Mind
- Unlimited remote fixes
- Covers every printer you own
- Priority response
- 60 months of coverage
- Covers printers you buy later, too
Prefer to pay by bank transfer (ACH)? Available on 2-year plans and up — just ask when you call.
Questions before paying? Call (646) 698-4229 — a real technician answers.
Payment questions, answered
Is it safe to pay here?
Yes. Every payment is processed directly by Stripe over a 256-bit encrypted connection, and your card details are never stored on our servers. Your bank statement will show the descriptor PRINTERCAREUSA so the charge is easy to recognize. We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay.
When should I pay for a repair?
Only after your printer is fixed. For one-time $49 repairs we ask for payment once the technician has resolved your issue and you have confirmed everything is working. If we cannot fix the problem, the repair fee is $0 — you are never charged for a printer that still is not printing.
What is the Secure Processing fee?
It is a small payment-processing charge added at checkout, shown as an exact dollar amount on every option above before you pay. It covers the card-network and Stripe processing costs on the transaction. There are no other fees, and nothing is charged after the amount you see.
Do Care Plans renew automatically?
No. Every Care Plan is a single upfront payment for the full term — one year, two years, three years, or five years. Nothing is stored for future billing and no renewal charge is ever taken automatically. When your term ends we will contact you, and continuing is entirely your choice.
What happens right after I pay?
You receive an emailed receipt immediately. For a one-time repair, your 7-day free re-fix window begins that moment. Care Plan coverage activates as soon as payment is confirmed, and your confirmation email lists your coverage and the exact date it runs through.
Can I get help before paying?
Absolutely. If anything about the charge is unclear, call (646) 698-4229 and a real technician will walk you through it before you enter any payment details. We would always rather answer a question first than have you pay with any doubt.